Which Payment Methods Should I Accept?
Which payment methods to accept is a trade-off between what your customers want to pay with, what each method costs in fees, and how much reconciliation work it adds.
Direct answer
Which payment methods to accept is a trade-off between what your customers actually want to pay with, what each method costs you in fees, and how much reconciliation work each one adds — not a decision with one universally correct answer.
What to weigh
| Factor | What to consider |
|---|---|
| Customer preference | What your actual customers already tend to pay with — refusing a common method can cost you the sale entirely |
| Transaction fees | Some methods cost more per transaction than others — see Transaction Fees and Your Margin before assuming the cheapest-to-accept option is obviously best |
| Reconciliation overhead | More payment channels means more to check at the end of each day — see What Is Payment Reconciliation |
| Speed of funds | How quickly money from a given method is actually usable, versus sitting in settlement |
Accepting everything vs. being selective
Accepting cash, MoMo, and card covers the widest range of customers, at the cost of the most reconciliation overhead. Being more selective — for example, cash and MoMo only — reduces that overhead but risks losing customers who specifically prefer card. There's no universal right answer; it depends on what your actual customer base uses.
A middle option: setting a minimum for lower-margin methods
If a particular method's fee is meaningful relative to your typical sale size, one option worth considering is accepting it only above a certain sale amount, rather than refusing it outright or absorbing the fee on every small transaction. Whether this is worth doing depends on the actual numbers — see the fee page for how to work that out for your own prices.
This is a similar kind of trade-off to deciding whether to sell on credit — both are really about what terms you offer customers, weighed against the cost to your own cash flow.